Information We Collect

When you interact with SmartLoveSecrets.com, we collect certain types of information to provide better service, improve the experience on our website, and ensure everything runs smoothly. This data can be grouped into two main categories:

a. Information You Provide Directly

You may voluntarily provide personal information in the following situations:

– Booking a Session: When you schedule a one-on-one call with a relationship strategist, we collect your name, email address, and any additional details you include about your situation.

– Filling Out Forms: Whether it’s a contact form, feedback request, or support inquiry, we store the information you submit so we can respond properly.

– Newsletter Sign-Up: When you subscribe to our emails, we collect your email address and any optional information you provide (such as your name or interests).

– Testimonials or Reviews: If you choose to share your experience with us, your review and name may be stored and published on the site with your permission.

This kind of data helps us personalize your experience and respond to your needs effectively.

b. Information Collected Automatically

Even if you’re just browsing the site without filling out any forms, some information is collected automatically in the background. This includes:

– IP Address and General Location: Helps us understand where visitors are coming from.

– Browser and Device Type: So we can ensure compatibility and improve functionality.

– Pages Visited and Time Spent: Lets us know which topics people are most interested in.

– Referrals and Traffic Sources: Tells us how you found our website (Google search, direct link, email, etc.).

This information is typically anonymous and is used in aggregate to help us improve our content, design, and services.

How We Use Your Information

We use the information we collect to serve you better, not to spam you or sell your data. Every piece of information you share with us has a specific, thoughtful purpose. Here’s how we use it:

a. To Provide Services You Request

If you book a call, ask a question, or fill out a form, we use your information to follow through. That includes sending booking confirmations, follow-up emails, or replies to your message.

b. To Improve the Website Experience

We analyze site usage to understand what’s working and what’s not. This helps us create better blog posts, more helpful pages, and smoother navigation for future visitors.

c. To Send Optional Emails

If you opt-in to receive emails from us, we may send:

– Helpful relationship tips

– Blog updates

– Special offers on partner tools or courses

– Reminders about upcoming sessions

You can unsubscribe at any time using the link at the bottom of any email.

d. To Prevent Fraud or Misuse

We use information like IP addresses and browser details to detect suspicious behavior, protect our platform, and make sure no one’s abusing the system.

e. To Comply with Legal Obligations

In rare cases, we may use or share information if required by law, such as responding to a legal request or protecting the rights and safety of our users.

How We Share Your Information

We do not sell your data. Period. That’s not our business model, and it never will be. But to keep things running smoothly, we do share limited information under very specific circumstances:

a. With Service Providers Who Help Us Operate

We work with trusted third-party tools to run SmartLoveSecrets smoothly. This may include:

– Payment processors who handle secure transactions (if applicable)

– Scheduling platforms that manage your booked sessions

– Email service providers that send updates or newsletters

These partners only receive the data they need to do their job—and they’re not allowed to use it for anything else.

b. With Affiliate Partners (When You Click or Buy)

Some blog posts recommend relationship products, books, or courses. If you click a link or make a purchase through one of those links, our affiliate partner may track that activity to process any commissions. That does not affect your price or experience.

We never share your personal identity (like name or email) with affiliate partners.

c. If Legally Required

If a court, government agency, or legal process demands it, we may be required to share specific data. This would only happen under strict legal obligations.

d. In Case of a Business Change

If SmartLoveSecrets ever gets sold, merged, or legally restructured, user information may transfer to the new owner. If that happens, we’ll notify you beforehand and ensure the new owner follows a similar privacy policy.

Your Privacy Choices and Controls

You’re in control of your information. We’ve built our platform with your privacy in mind, and here are the options available to you:

a. You Can Contact Us to Access or Delete Your Data

If you’ve submitted your information through a booking form, newsletter signup, or contact form, and you want us to delete it, just let us know through our Contact Us page. We’ll respond promptly and confirm when it’s done.

We can also provide a summary of the personal information we’ve stored, if any.

b. You Can Opt Out of Emails Anytime

If you’ve subscribed to relationship tips or newsletters, you can unsubscribe using the link at the bottom of any email we send. Once you unsubscribe, we’ll stop contacting you unless you choose to sign up again.

c. You Can Block Cookies Using Your Browser Settings

Cookies help personalize your experience, but you can choose to disable or block them using your browser settings. Keep in mind that some features of our site may not work as intended if cookies are disabled.

d. You Can Refuse to Share Data by Not Submitting Forms

If you prefer to use SmartLoveSecrets without sharing any personal details, you’re free to browse most blog content anonymously. Only fill out forms (like booking or contact) if you’re comfortable doing so.

How We Protect Your Information

We take data protection seriously. Even though SmartLoveSecrets is a content-driven platform with limited user input, we’ve implemented several layers of security to make sure any information you do share stays safe.

a. Secure Connection (HTTPS)

Our entire website is served over HTTPS. That means your connection to our site is encrypted, so any data you enter, whether it’s a contact form or booking request, is securely transmitted.

b. Data Access is Limited

Only authorized team members have access to user data, and even that access is restricted to what’s absolutely necessary. For example, someone handling support tickets will never see booking notes unless it’s required to resolve your issue.

c. No Payment Info Stored

We don’t store any credit card or payment information on our servers. If we ever offer paid sessions or premium content in the future, payment processing will be handled through secure third-party providers like Stripe or PayPal.

d. Regular Plugin and Theme Updates

Since this is a WordPress-based website, we keep all themes, plugins, and the WordPress core up to date. This helps prevent vulnerabilities from being exploited.

e. Spam and Bot Protection

We use anti-spam tools and CAPTCHA verification on all forms to block fake submissions and protect our systems from automated abuse.

Cookies and Tracking Technologies

Cookies are small text files stored on your device to help websites remember your preferences and activity. Like most websites, SmartLoveSecrets uses cookies and similar tracking technologies to improve your browsing experience and understand how our content performs.

a. Why We Use Cookies

We use cookies for a few practical reasons:

– To remember your preferences (like dark mode or font size, if we ever offer it)

– To analyze traffic using tools like Google Analytics so we know which pages are popular

– To support basic website functionality like form submissions or page navigation

These cookies don’t contain personal information like your name or email. They simply help the site work better for you.

b. Third-Party Tools

We may use cookies from trusted third-party services such as:

– Google Analytics – to track overall site usage trends

– YouTube/Vimeo – if we embed videos, these platforms may set cookies to play content or remember your settings

– Affiliate Platforms – if we recommend products and you click a link, a cookie may be used to track the referral (so we get credit if you buy)

We don’t allow advertisers to target you directly through our cookies. Any data collected by third parties is governed by their own privacy policies.

c. How to Control or Block Cookies

Most browsers allow you to delete cookies or block them entirely. You can also choose to browse in incognito or private mode to avoid cookie storage. Keep in mind that blocking cookies may affect how certain features work.

Data Retention

We only keep your information for as long as it’s needed to provide our services or meet legal and administrative requirements. Once that need ends, we either delete your data or securely anonymize it so it can’t be linked back to you.

a. How Long We Keep Your Info

– Contact form submissions: We keep support messages and form entries for up to 12 months to help track issues or follow up when needed.

– Call booking details: If you schedule a consultation, we retain session data for up to 18 months to understand usage patterns and for internal coaching improvement.

– Newsletter or email subscribers: We retain your email as long as you are subscribed. You can opt out at any time using the unsubscribe link in any email.

We don’t collect data “just in case.” If it’s no longer necessary for the purpose it was collected, it’s removed.

b. Legal or Business Requirements

In some cases, we may need to keep certain information longer:

– To comply with tax or legal reporting obligations

– To prevent fraud or abuse of our services

– To enforce our Terms of Use or investigate complaints

If we need to retain your data for these reasons, we make sure it’s stored securely and used only for what’s absolutely necessary.

Your Rights and Choices

You have control over the personal information you share with us. We believe in giving you clear, simple ways to manage your data.

a. Access and Correction

You can request to see what personal information we hold about you. If anything is inaccurate or outdated, you have the right to ask us to correct it.

To request access or corrections, just use the contact form on our website. We’ll respond within 30 days.

b. Deletion Requests

Don’t want us to keep your data? You can ask us to delete your personal information, and we’ll do it unless we’re legally required to hold on to it (for things like fraud prevention or tax obligations).

c. Email Preferences

You’re in full control of the emails you receive from us. Every newsletter or promotional email includes an unsubscribe link at the bottom. Click it anytime to stop getting messages from us.

d. Cookies and Tracking Tools

You can choose to disable cookies in your browser settings. This might affect how some parts of the site work, but it’s your call. You can also opt out of interest-based advertising through tools like the Digital Advertising Alliance.

e. Withdrawing Consent

If we’re using your data based on your consent, you can withdraw that consent at any time. Just let us know through the contact form.

Third-Party Services

We sometimes use tools and services from other companies to help run our website and improve your experience. These third parties may collect certain information about your visit or how you interact with the site.

a. Analytics Providers

We use tools like Google Analytics to understand how people use our website. These services may collect data like your browser type, time spent on pages, and which content you click on. This helps us make our site better.

You can choose to opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

b. Payment Processors

If you book a paid consultation through our site, your payment information is handled by a secure, third-party payment provider (like Stripe or PayPal). We do not see or store your full payment details.

Each payment provider has its own privacy policy, and we encourage you to review it when making a transaction.

c. Embedded Content

Some articles or pages may include embedded content, like YouTube videos or Instagram posts. These third-party platforms may collect data about you, especially if you’re logged into their services.

These platforms follow their own privacy rules, so if you interact with that content, their terms apply.

d. Affiliate Links

We include affiliate links to products or services we genuinely believe in. If you click these links, the third-party company may track the referral to credit our account. It doesn’t cost you anything extra.

Data Security

We take the security of your personal information seriously. While no website can guarantee 100% protection, we do everything within reason to safeguard your data.

a. How We Protect Your Information

We use secure protocols (like HTTPS) across the entire site to encrypt your connection. Our hosting environment is regularly updated and monitored for suspicious activity. Access to data is limited only to staff who need it to do their job.

If you book a session or enter sensitive information, it’s processed through secure third-party tools that comply with modern data protection standards.

b. How Long We Keep Your Data

We don’t keep your data longer than necessary. For example:

Contact form messages may be stored for up to 12 months for support and recordkeeping.

Analytics data is stored in aggregate form without personal identifiers.

If you book a session, we may retain basic information related to that transaction for legal and tax reasons.

c. What Happens If There’s a Breach

If there’s ever a data breach that affects your information, we’ll notify you promptly in accordance with applicable laws. We’ll also explain what happened, what steps we’ve taken, and what you can do to protect yourself.

Children’s Privacy

This website is not designed for or intentionally directed toward children under the age of 13. We do not knowingly collect personal information from anyone under 13 years of age.

a. No Data Collection from Children

If we discover that we’ve inadvertently collected personal data from a child under 13 without verified parental consent, we will delete that information as quickly as possible. We encourage parents and guardians to monitor their children’s internet use and to help enforce this policy.

b. Teen Users Aged 13 and Above

If you are 13 or older but under 18, you may use the site only with the involvement and permission of a parent or legal guardian. Our content is intended for adults and may not always be appropriate for younger audiences.

Your Data Rights

You have certain rights over your personal information, depending on where you live. We support privacy protections and will honor requests as required by applicable law.

a. Right to Access and Review

You can request a copy of the personal data we hold about you. This includes things like your email address, form submissions, or any other identifiable data you’ve provided to us.

b. Right to Correct or Delete

If any of the information we hold is inaccurate or outdated, you can ask us to correct it. You can also request that we delete your data entirely, unless we’re legally required to retain it.

c. Right to Limit or Object to Processing

You can object to certain types of data processing—like marketing emails or behavioral tracking. We provide an easy opt-out process, especially for email communication.

d. How to Make a Request

To exercise any of your data rights, just contact us using the form on our Contact Us page. We’ll verify your identity before processing your request, and aim to respond within 30 days.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

a. Notification of Changes

Whenever we make material changes, we will update the date at the top of this page and may notify users through prominent notices on the website. It’s your responsibility to check this page occasionally to stay informed.

b. Continued Use Means Acceptance

By continuing to use SmartLoveSecrets.com after changes are posted, you agree to the revised policy. If you do not agree with the updated terms, you should discontinue using the site.

Contacting Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, we encourage you to reach out to us directly.

a. Support Inquiries

You can contact our support team by filling out the form on our Contact Us page. Please mention “Privacy Inquiry” in the subject line so we can route your message appropriately.

b. Email Contact

Alternatively, you can email us at: support@smartlovesecrets.com

We do our best to respond to all privacy-related requests within 7 business days.

c. Data Access and Removal

If you’re requesting access to, correction of, or deletion of your personal data, please provide as much detail as possible (such as the nature of your interaction with the site and the email address you used), so we can verify your identity and locate the correct records.